About these terms

These terms apply when you sign up for a service from Maple Bay Agency (“Maple Bay,” “we,” “us”). By paying for a service, you (“you,” “the client”) agree to them. If anything in a written proposal we give you differs from these terms, the proposal applies.

The service

Google Review Automation sends your customers a request for an honest Google review after each completed job, with at most one reminder. It includes setup, message writing for your approval, testing, new-review alerts, and ongoing monitoring.

AI Receptionist answers calls to your business with an AI voice assistant. It answers questions from information you approve, collects caller details, books appointments, sends confirmation texts, and transfers or flags urgent calls. It includes setup, testing, call summaries, and ongoing adjustments. Its own terms are in the AI Receptionist section below.

Website plans (Website only, Website + Lead System, and AI Front Desk) include a website we build and host for you, with the follow-up tools listed for each plan on our pricing page. Their own terms are in the Website plans section below.

Other services are described in the proposal you accept.

Pricing and billing: Google Review Automation

  • The first month is $97 and includes setup.
  • After that, the service is $197/month, or the price in your proposal. Your monthly rate is locked in for as long as your subscription stays active.
  • Free first month for referrals. If you were referred to us and we offer it, your first month is free, setup included. We take your card at signup and charge $0 that day. After the first month, billing works as described here. Cancel before your first month ends and you pay nothing. The 5-review guarantee still applies.
  • You pay by card through Stripe. By signing up, you authorize us to charge your card automatically each month on the same date as your first payment, until you cancel.
  • Costs for very high message volume, extra locations, or custom integrations are agreed with you in writing before launch. We won’t add a charge you haven’t approved.
  • If a payment fails, we’ll let you know. We may pause the service until the payment goes through.

Setup timeline: Google Review Automation

Setup starts after your first payment and usually takes 7–14 days. Business texting needs carrier approval, which can take up to a week and is outside our control. Email review requests can often start sooner.

Cancelling

Every service is month to month, and you can cancel at any time by email or phone. Cancellation takes effect at the end of the month you’ve already paid for, and you won’t be charged again. Payments already made are not refunded, except where the law requires it. If you cancel during a free first month, you aren’t charged at all.

Your responsibilities

  • Permission to contact your customers. You confirm that you have your customers’ permission to contact them by text and email, as required by law (including the Telephone Consumer Protection Act and the CAN-SPAM Act) and by phone carrier rules. You are responsible for the customer contact information you give us.
  • Messages sent in your name. Review requests are sent on your behalf and in your business’s name. You approve the wording before anything is sent.
  • Opt-outs. Anyone who replies STOP or unsubscribes is removed automatically. You agree not to ask us to contact them again.
  • Accurate information. You give us accurate business details, including the information needed for carrier registration.
  • Your accounts. You log in to your own Google and other accounts during setup. We never ask for your passwords.

Honest reviews only

We ask every customer for an honest review. We don’t buy reviews, offer rewards for them, write them, or filter out unhappy customers so that only happy ones are asked. You agree not to ask us to do any of these, because they break Google’s rules and can get reviews removed or a profile suspended.

5-review guarantee: Google Review Automation

  • The promise. If your Google Business Profile doesn’t get at least 5 new reviews in your first 60 days live, we waive your monthly fee until it does.
  • When the 60 days start. On the day review requests start going out to your customers. We confirm that date with you by email.
  • The condition. Review requests go to at least 25 different customers each month, during the 60 days and during any month you want waived. Our system counts them, and we share the count with you.
  • What counts. Any new review posted on your profile during those 60 days, whatever the star rating, as long as Google keeps it up. Reviews that break Google’s rules don’t count.
  • How it works. If you’re short at day 60, we tell you, and your next monthly charge is waived. Each later charge is waived too, until your profile reaches 5 new reviews counted from the start date. A month with requests to fewer than 25 customers is charged as normal. Once you reach 5, normal billing resumes. You can still cancel at any time.

What we don’t guarantee: Google Review Automation

Customers decide whether to leave a review and what to say. Apart from the 5-review guarantee above, we don’t guarantee a number of reviews, a star rating, search ranking, leads, or sales. We do guarantee that your system is set up, tested, and monitored.

Website plans

These terms apply to Website only, Website + Lead System, and AI Front Desk, in addition to the general terms on this page.

Prices and billing

  • Website only: $147/month.
  • Website + Lead System: $97 for the first month, setup included, then $297/month.
  • AI Front Desk: $97 for the first month, setup included, then $497/month.
  • Or the price in your proposal. You pay by card through Stripe, charged automatically on the same date each month until you cancel.
  • Free first month for referrals. If you were referred to us and we offer it, your first month is free. We take your card at signup and charge $0 that day. After the first month, billing works as described above.
  • Normal message and call volume is included. Costs for carrier texting registration, unusually high volume, extra phone numbers or locations, or custom integrations are agreed with you in writing before launch.

Your website

  • We build the website from your business details, your Google profile, and your current site if you have one. You review it, and it goes live only after you approve it.
  • Hosting is included while your plan is active.
  • Your domain stays yours. You register and own your domain in your business’s name. We help you connect it. We don’t hold your domain.

Website updates

  • Small content updates are included: text, photos, hours, a seasonal promo, and new reviews or project photos. Send them by text or email. We usually make them within 2 business days.
  • New pages, redesigns, and new features are not included. We quote them at a fixed price, and the work starts only after you approve the quote in writing.
  • We don’t bill by the hour.

Follow-up tools and the AI Front Desk

  • Missed-call text back, form follow-up, and review requests are sent in your business’s name. The Your responsibilities and Honest reviews only sections above apply to them.
  • The AI receptionist and the talking chat on your website follow the AI Receptionist terms below, including what they say, emergencies, and recording.
  • The 5-review guarantee applies to Google Review Automation only, unless your proposal says otherwise.

If you cancel

Your website and tools stay live through the month you’ve already paid for. After that, we take them offline, unless you move to Website only to keep the website live. Your domain stays with you either way, and on request we send you the text and photos you gave us.

AI Receptionist

These terms apply to the AI Receptionist, in addition to the general terms on this page.

First month and billing

  • $97 first month. We charge $97 at signup. It covers setup and your first month, which starts when you sign up. We go live in about a week.
  • After the first month, the service is $297/month, or the price in your proposal, charged automatically on the same date each month until you cancel. Your monthly rate is locked in for as long as your subscription stays active. The standard price for new clients may be higher.
  • Free first month for referrals. If you were referred to us and we offer it, your first month is free. We take your card at signup and charge $0 that day. After the first month, billing works as described above. Cancel before your first month ends and you pay nothing.
  • Setup is included. Normal call volume is included. Costs for unusually high call volume, extra phone numbers or locations, or custom integrations are agreed with you in writing before launch.

Setup and your phone number

We map your calls with you, set up the receptionist, and test it. Nothing answers real customers until you’ve approved it. You keep your existing number: you or your phone provider set up call forwarding to the receptionist, and we walk you through it. Confirmation texts need carrier registration, which can take up to a week and is outside our control. The receptionist can answer calls before then.

What it says and what it knows

  • The receptionist works only from the business information, prices, and rules you approve. You’re responsible for keeping that information accurate, and you tell us when your services, hours, or prices change.
  • It doesn’t give medical, legal, or financial advice. Those calls are taken as a message or passed to a person.
  • Like any AI, it can mishear a caller or give an incomplete answer. Call summaries show what was said, and we adjust it when something goes wrong. Bookings and quotes are requests until your team confirms them, unless you tell us otherwise.
  • It won’t claim to be a person if a caller asks.

Urgent calls and emergencies

Urgent calls are transferred or flagged according to rules you approve, to a phone number you give us. A transfer only connects if someone answers that number. The receptionist is not an emergency service. For life-threatening emergencies, it tells callers to hang up and call 911.

Call recording

Calls are recorded or transcribed only if you choose that. When they are, callers hear a notice at the start of the call, because Florida law requires everyone on a call to consent before it’s recorded. You agree not to ask us to remove that notice.

No guarantees for calls

We don’t guarantee a number of calls answered or booked, leads, or revenue. Call quality also depends on your phone provider and the caller’s connection. We do guarantee that the receptionist is set up, tested, and monitored.

Text messages to you

Text messages we send to you directly are covered by our separate SMS Terms and Conditions.

Services we rely on

Our services depend on Google, phone carriers, HighLevel, the AI voice and language providers HighLevel uses, and Stripe. We can’t control their availability, their rules, or their approval decisions, including carrier registration. If one of them changes in a way that affects your service, we’ll tell you and work on a fix.

Your data

Your customer list, your review data, and your call summaries, recordings, and transcripts belong to you. We use them only to provide your service, as described in our privacy policy. If you cancel, we’ll give you a copy on request, then delete or disable it within 30 days.

Limits of liability

To the extent the law allows, our total liability for any claim relating to the service is limited to the amount you paid us in the three months before the claim arose. We aren’t liable for indirect losses, such as lost profits or lost business. You agree to cover claims against us that arise from messages sent to people who hadn’t given you permission to contact them, or from content and business information you approved.

Changes to these terms

We may update these terms. We’ll email current clients at least 30 days before a change that affects them. Your monthly rate won’t change while your subscription stays active.

Governing law

These terms are governed by the laws of the State of Florida.

Contact us

Maple Bay Agency
Tampa Bay, Florida
[email protected]
(813) 421-1410